MCCGB Mission and Vision

MCCGB History

Founded on August 17, 2023, MCC-GB is a national chamber of commerce directly affiliated with the Malaysian government. Currently, it has 16 chapters nationwide, with a total of 12,000 members spread across the country. Internationally, it has six offices located in Shenzhen and Zhuhai, China; Jakarta and Batam, Indonesia; Singapore; and South Korea. The chamber has also established four major organizational departments as follows:

Malaysia International Tourism Promotion Bureau
Malaysia Economic Development Bureau
Malaysia Security Bureau
Malaysia Charity Concern Bureau

Mission of the Malaysian Chamber of Commerce and Globalization Business

Promote and facilitate economic and cultural communication between Malaysia and overseas.
With the support of local government departments and domestic and foreign business organizations, assist the chamber’s overseas and domestic business members in conducting international trade.
Provide services and assistance for international and domestic business activities related to learning, employment, business, investment, or personal matters.
Research and compile members’ viewpoints and suggestions on issues impacting national socio-economic development and performance, to enhance better understanding between foreign business communities and local authorities, state governments, federal government, or other organizations, thereby contributing to national economic development and the harmony between the nation and its economy.
Participate in the establishment of commercial companies and implement human resource training programs or courses beneficial to the economic development of Malaysia.
Establish connections with foreign chambers of commerce or economic organizations, especially in organizing events such as conferences, trade delegations, exhibitions, and other activities that promote national economic cooperation.

Mission Statement

The mission of the Malaysian Chamber of Commerce and Globalization Business (MCC-GB) is: To conduct social oversight of goods and services, protect the legitimate rights and interests of global businesses, and strive to promote the joint development of global socio-economic market cooperation partners, embodying the core values of global cooperation and healthy development.

Main Responsibilities

Provide consumers with information and consultation services to enhance their ability to protect their legitimate rights and interests, and guide them towards civilized, healthy, resource-saving, and environmentally friendly consumption practices.
Participate in the formulation of laws, regulations, rules, and mandatory standards related to consumer rights.
Engage in the supervision and inspection of goods and services by relevant administrative departments.
Reflect, inquire, and make suggestions to relevant government departments on issues concerning the legitimate rights and interests of consumers.
Handle consumer complaints and conduct investigations and mediation regarding complaints.
For complaints involving the quality of goods and services, qualified assessors can be commissioned for evaluation, and the assessors should provide their opinions.
Support harmed consumers in filing lawsuits or initiating litigation according to the law for actions that infringe upon their legitimate rights and interests.
Expose and criticize behaviors that harm consumers’ legitimate rights and interests through mass media.
Local governments at the state/county level should provide necessary financial and other support for consumer associations to fulfill their duties.
Consumer associations should diligently fulfill their responsibilities to protect consumers’ legitimate rights and interests, listen to consumer opinions and suggestions, and accept social supervision.
Other consumer organizations established according to law should conduct activities to protect consumers’ legitimate rights and interests in accordance with laws, regulations, and their charters.

Achievements

We have comprehensively strengthened the organizational structure of consumer associations nationwide by establishing chapters and branches, accepted rational consumer complaints, and assisted businesses in developing ethical markets. We have organized multiple blood donation drives, educational campaigns, and charitable relief efforts to aid the underprivileged. We held consumer consultation service seminars and facilitated international economic and trade exchanges. We recognized outstanding achievements in consumer rights protection, setting benchmarks, and promoting the positive spirit of Malaysia Madani. We further enhanced the sense of responsibility, mission, and honor among members of the Malaysian Consumer Protection and Advocacy Association.

The Malaysian Consumer Protection and Advocacy Association has established connections with consumer organizations in various countries and regions worldwide. We promote the exchange of views on protecting consumer rights and seek long-term cooperation with overseas consumer organizations and specialized institutions.

We must strive to ensure that these values are effectively promoted in society, advancing knowledge and progress, and creating a more civilized platform for consumer dialogue. This will pave the way for a multicultural society to move forward.

Established chapters in all 13 states and 3 federal territories across Malaysia.

The 13 states include Johor, Kedah, Kelantan, Malacca, Negeri Sembilan, Pahang, Penang, Perak, Perlis, Selangor, Terengganu in Peninsular Malaysia, as well as Sabah and Sarawak in East Malaysia. Additionally, there are three federal territories: the capital city Kuala Lumpur, Putrajaya, and Labuan.